ElevenLabs API

Non-enterprise API data is retained and eligible for audio-model improvement by default unless the user opts out.

Plan Scope

ElevenLabs APIs and web products; default, enterprise, product-specific, and zero-retention modes differ.

Prompt Retention

By default ElevenLabs retains API inputs and outputs for history, improvement, troubleshooting, and security. Users can delete generations, but debugging and moderation logs can remain; deleted database items remain in backups up to 30 days.

Response Retention

Same default retention as inputs. Agent conversations default to two years unless configured; some stateful products require storage.

Ordinary Logging

Request history, account, usage, security, debugging, and moderation information is retained. ZRM restricts content logging but does not cover support, account, or separately shared files.

Model Training

Non-enterprise customer data may be used to improve ElevenLabs audio models by default. Users can opt out for future submissions. Enterprise customer data is not trained on by default except as needed to provide the service.

Product Improvement

Enabled by default for eligible non-enterprise data and can be disabled in Data Use settings; previously completed improvements are not reversed.

Human Or Operator Access

Retained content can be accessed for troubleshooting, moderation, security, and service improvement. ZRM limits stored access for eligible API payloads.

Subprocessors And Routing

ElevenLabs uses subprocessors and third-party LLM providers; it says its provider agreements prohibit training on customer content, while some image and video providers do not support ZRM.

Deletion Controls

Generations can be deleted by API, accounts can be deleted, and backups expire within 30 days. Select enterprise customers can enable ZRM for eligible API products; UI traffic is never covered.

Caveat

Free-plan data improvement is opt-out, not opt-in. ZRM is a select Enterprise control and excludes music, image/video, cloning, dubbing, Studio, support data, and UI traffic.