Scaleway Generative APIs

Scaleway excludes ordinary prompt collection and model training, hosts models on its own EU infrastructure, and limits incident retention.

Plan Scope

Scaleway Generative APIs hosted in Europe; batch processing and abuse investigations have explicit exceptions to the default zero-data-retention policy.

Prompt Retention

Prompts are not ordinarily collected, read, reused, or analyzed. For harmful misuse or failures, full HTTP request content may be stored and accessed for up to two weeks. Batch inputs are stored during processing for up to 24 hours.

Response Retention

Outputs are not ordinarily collected, read, reused, or analyzed; incident-related request content and batch-state exceptions apply.

Ordinary Logging

Anonymized request metadata, status codes, timestamps, input and output token counts, and non-content parameters are retained up to six months for performance and improvement.

Model Training

Scaleway states customer data is not used to train, retrain, or improve base models.

Product Improvement

Aggregated and anonymized metadata is used to monitor and improve the API; prompt and output content is excluded absent the documented incident exception.

Human Or Operator Access

Full request content may be accessed temporarily to reproduce and fix harmful misuse, unexpected errors, or security vulnerabilities.

Subprocessors And Routing

Scaleway says it hosts the models on its own European infrastructure without interaction with third-party model services; ordinary support and payment subprocessors remain possible.

Deletion Controls

Incident content expires within two weeks, batch input within 24 hours, and anonymized usage data within six months; account-data rights follow the general privacy policy and DPA.

Caveat

The service calls its default policy zero data retention, but explicit incident, batch, and metadata retention remain.